Privacy Policy

Who is responsible for your data

Our Privacy Policy was last updated on 20.09.2026.

The data controller is Polina Holovkina, trading as Lighthouse English, email hello@lh-english.com. This policy explains how we handle your personal data under the EU General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).

What data we collect

  • When you buy: your name, email address, country and billing details needed for the purchase and invoice. Card or PayPal details are processed directly by Stripe and PayPal - we never see or store your full payment details.

  • When you contact us: your name, email address and the content of your message.

  • When you visit the website: technical data such as IP address, browser type and pages visited, collected through cookies (see cookies below).

Why we use it and our legal basis

  • Processing your order and delivering your guide - performance of the contract

  • Issuing invoices and keeping accounting records - legal obligation

  • Answering your messages and providing support - performance of the contract or our legitimate interest

  • Sending occasional emails about our guides to past customers - legitimate interest (similar products); you can unsubscribe at any time

  • Sending marketing emails to non-customers - your consent

  • Measuring and improving our advertising (Meta pixel) - your consent via the cookie banner

  • Preventing fraud and protecting our rights - legitimate interest

Who we share it with

We do not sell your data. We share it only with service providers who help us run the business, under data processing agreements:

  • Systeme.io - website, checkout and email platform

  • Stripe - payment processing

  • Google (Gmail) and ImprovMX - email handling

  • Meta Platforms - advertising measurement, only if you accept cookies

  • Our accountant or tax advisor, and public authorities where the law requires it

International transfers

Some of these providers may process data outside the European Economic Area, including in the United States. Where this happens, transfers are protected by an adequacy decision (such as the EU-US Data Privacy Framework) or the European Commission's Standard Contractual Clauses.

How long we keep it

Purchase and invoice records: as long as tax and commercial law requires, generally up to 6 years

  • Support messages: up to 2 years after our last contact

  • Marketing data: until you unsubscribe or withdraw consent

  • Cookie data: as set out in the cookie banner

Your rights

You can ask to access, correct or delete your data, restrict or object to its processing, receive it in a portable format, and withdraw consent at any time. Email hello@lh-english.com with your request. If you believe we have not handled your data properly, you can complain to the Spanish Data Protection Agency (AEPD) at www.aepd.es.

Cookies

We use essential cookies needed for the website and checkout to work. With your consent, we also use analytics and advertising cookies, including the Meta pixel, to measure the performance of our ads. You can accept or reject non-essential cookies in the cookie banner and change your choice at any time. Rejecting them does not affect your ability to buy.

Children

Our guides are suitable for teenage learners, but purchases must be made by an adult or with the consent of a parent or guardian. We do not knowingly collect data from children under 14 without parental consent.

Changes

We may update this policy from time to time. The current version is always available on this page, with its date at the top.